Shipping policy

At Partstock, our goal is to provide you with the best shipping options, no matter where you are in Hong Kong. Our daily mission is to deliver your orders safely, quickly, and with the highest level of responsiveness.

Please review our detailed shipping guidelines below to understand how we process, dispatch, and deliver your packages.

1. Shipping Destination & Charges

We believe in straightforward and transparent pricing.

  • Coverage Area: We ship to all valid physical addresses across Hong Kong.
  • Shipping Cost: We are happy to offer Free Shipping on all orders within Hong Kong. There are absolutely no hidden delivery charges or handling fees.

2. Handling, Transit, and Order Cut-off Times

To help you estimate when your package will arrive, we follow a strict schedule. Please note that all times are based on Hong Kong Standard Time (HKT) / (GMT+08:00).

  • Order Cut-Off Time: 3:00 PM (Monday to Friday). Orders placed before 3:00 PM will begin processing the same day. Orders placed after this time, or during weekends/public holidays, will begin processing on the next business day.
  • Handling Time (Order Processing): 1 to 2 Business Days (Monday to Friday). During this time, we verify your payment, prepare your items, and pack them securely for shipment.
  • Transit Time (Shipping Duration): 1 to 3 Business Days (Monday to Friday). This is the time it takes for the shipping carrier to deliver the package from our facility to your doorstep.
  • Total Estimated Delivery Time: Typically 2 to 5 business days (Handling + Transit).

Note on Customizations: If your order involves custom-made or customized products, please note that these will take longer to ship. We will contact you separately via email to finalize your customization details, and processing will only begin after we receive your confirmation.

3. Shipping Carriers We Partner With

To ensure your package arrives safely and on time, we partner with the most reliable local carriers in Hong Kong:

  • SF Express
  • Hongkong Post
  • Kerry Express

All shipments are dispatched via trackable services. Your specific courier details will be provided in your shipping confirmation email.

4. What Happens After You Place an Order?

Here is exactly what you can expect once your order is submitted:

Step 1: Order Confirmation Email

As soon as you place your order, you will receive an automatic Order Confirmation Email containing your order number and purchase receipt. This means we have received your order in our system and pre-authorized your payment.

  • Can't find it? Please check your Spam or Promotions folder.
  • Still missing? If you don’t receive this email within a few hours, please email us at service@partstock.shop with the subject line "Order Confirmation Not Received", and our team will assist you immediately.

Step 2: Shipping Confirmation & Live Tracking

Once our team completes the handling process and hands your package over to the courier (usually within 1 to 2 business days), we will automatically send you a Shipping Confirmation Email.

  • This email will contain your unique Tracking Number.
  • You can easily check the real-time status of your package by clicking the 'View your order' button inside the email.
  • If you haven’t received your tracking details within 2 to 3 business days of placing your order, please reach out to us at service@partstock.shop with your order number, and we will update you.

5. Order Acceptance, Verification, and Pricing

To ensure a secure shopping environment and prevent payment fraud, we maintain the following policies:

  • Order Acceptance: The Site reserves the right to refuse or cancel any order for any reason at any given time.
  • Security Verification: Before accepting an order, we may ask you to provide additional verifications (e.g., verifying your phone number, address, identity, or payment details) to protect against credit/debit card fraud. We reserve the right to cancel any order that exhibits high fraudulent risks.
  • Pricing Accuracy: While we strive to display exact prices, pricing errors may occasionally occur. If an item is incorrectly priced, we reserve the right to cancel the order (even if it has been confirmed and your card has been charged) and will contact you immediately with instructions or notify you of the cancellation.

6. Delivery Accuracy & Responsibilities

Your Responsibility as a Customer

To prevent delivery issues, delays, or lost packages, please make sure you carefully verify the following details at checkout:

  • Full Name
  • Complete Shipping Address (including building name, floor, and apartment/unit number)
  • Phone Number (vital for courier communication)
  • Postal Code (if applicable)

Partstock is not responsible for delivery failures, delays, or lost packages caused by incorrect or incomplete address details provided during checkout.

Potential Delivery Delays

While we and our carriers work hard to meet estimated delivery windows, shipping times are estimates. Actual delivery may be delayed due to external factors beyond our control, such as severe weather conditions, carrier delays, or high-volume holiday seasons.

Undeliverable Orders

If a carrier is unable to complete a delivery due to an incorrect address or multiple failed delivery attempts, the package may be returned to our shipping facility. If this happens, we will reach out to you directly to arrange reshipment.

7. Contact Information

If you have any questions about our shipping process, need to change your address before dispatch, or need help tracking your package, please get in touch with us:

Partstock

Email Support: service@partstock.shop

Phone Support: +852 3110 3290

Physical Address: Unit C, 9/F Winning House, No. 72-76 Wing Lok Street, Sheung Wan, Hong Kong

Customer Support Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M. (Hong Kong Time - HKT)