Billing Terms & Conditions

Welcome to Partstock! We are committed to providing you with a safe, secure, and seamless online shopping experience. Below you will find detailed information regarding the payment methods we accept, our industry-leading security protocols, and how we protect your personal financial data.

1. Supported Payment Methods

To offer you the maximum convenience, we support a wide range of secure payment options at checkout. As displayed in our footer, we accept the following payment methods:

  • Digital Wallets: Apple Pay, Google Pay, and PayPal.
  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.
  • Alternative Payments: UnionPay.
  • Buy Now, Pay Later (BNPL): Klarna (Note: Availability depends on your billing country and order total).

💡 Apple Pay Quick Checkout Notice: Apple Pay is exclusively available for Apple device users (iPhone, iPad, Mac) using compatible browsers (such as Safari). If you are browsing on an Android or Windows device, this option will be automatically hidden, but you can seamlessly complete your purchase using any credit card, Google Pay, or PayPal.

2. Currency, Fees, and Transparent Pricing

  • Currency: All prices, figures, and transactions on our store are strictly listed and processed in Hong Kong Dollars (HKD).
  • No Hidden Fees: Partstock does NOT charge any payment handling or credit card processing fees. The total price shown before checkout includes the exact product price and shipping costs (which is Free across Hong Kong).
  • International Transactions: Your bank or card issuer may independently charge currency conversion or foreign transaction fees if your account is based outside of Hong Kong. Please consult your bank for their specific terms.

3. Industry-Leading Payment Security

Your financial safety is our absolute priority. We employ robust security measures to ensure your data stays out of malicious hands:

🔐 128-Bit SSL Encryption Security

partstock.shop utilizes Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables the encryption (scrambling) of sensitive information—including passwords and card numbers—during your online transactions. All forms on our site are fully secured with SSL. You can easily verify this by looking for the closed lock icon in your browser's address bar and ensuring the website URL begins with "https://".

💳 PCI DSS Compliant

We strictly adhere to the Payment Card Industry Data Security Standard (PCI DSS). This is a rigorous global information security standard created by the Payment Card Industry Security Standards Council to increase controls around cardholder data and drastically reduce credit card fraud.

4. How We Protect Your Payment Information

We respect your privacy. When you make a purchase on our store, your full credit/debit card number is never accessible to us. Once your transaction is finalized, we can only see:

  • Your basic Billing and Shipping information.
  • Order details.
  • The last 4 digits of your card (for verification and refund purposes only).

We strictly do not rent or sell your personal information. We only share your personal data with trusted third-party service providers (such as Shopify and our integrated payment processors) strictly necessary to process your payment, prevent fraud, and fulfill your order. For a deeper look into how your data is managed, please review our comprehensive Privacy Policy.

5. Troubleshooting Refused Payments

If your payment was unsuccessful or refused at checkout, please try the following steps:

  1. Double-check your card details, expiration date, and CVV code.
  2. Ensure you have sufficient funds or that your card is authorized for online/international purchases.
  3. Try completing your purchase using an alternative payment method (e.g., switching from a credit card to PayPal).

If the issue persists and you are still unable to complete your purchase, please reach out to our Customer Service department at service@partstock.shop. Our team will be delighted to investigate and help you resolve the issue right away.

6. Corporate Contact Information

If you have any further questions, concerns, or queries regarding our billing terms, please feel free to reach out to us during our standard operating hours:

Partstock

Email Support: service@partstock.shop

Phone Support: +852 3110 3290

Physical Address: Unit C, 9/F Winning House, No. 72-76 Wing Lok Street, Sheung Wan, Hong Kong

Customer Support Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M. (Hong Kong Time - HKT)